How long does it take to build the website?
For our Professional packages, we aim to have your website ready to go within 5 working days from the date we receive your questionnaire in full and you have provided us with the content for each page.
For our Premium packages, we aim to get this completed within 7 working days from when we receive your questionnaire in full and you have provided us with the content for each page as these websites are usually larger to sites to build.
What happens if I miss a payment?
If you miss a payment your website will be at risk of being taken down. You will need to pay your outstanding bill immediately to stop this from happening.
What if I already have a website?
No problem at all!
On most occasions, we can transfer your website hosting across and if you are not happy with the current look and feel we can redesign it for you.
What happens if I don’t like the website when it is completed?
We only use professional and beautiful looking web design so we are confident you will be pleased. However, we will work with you till you are happy with the end result.
Do your packages include content writing?
You will be required to supply us with the writing and content you would like on each page of the website. This may include a breakdown of all your services, about us bio, your contact details and any images/videos (we can supply royalty-free images although we always recommend using your own media wherever possible). You will need to provide any information you want visible on your website.
We would love to do this for you but to ensure we can provide you with a low-cost solution to web design we require this information to be provided to us. If you are unable to supply us with this information, we do provide a copywriting service where one of our team can write the content on your behalf, please check out our Addon service.
Can I cancel my subscription at any time?
All our website packages come with an initial 3-month subscription and after this, you will automatically roll over to a monthly subscription which you can cancel at any time. Please note, that upon cancelling, your website will be taken down and cannot be restored.
What is a CMS and why do I need one?
A content management system, often abbreviated as CMS, is software that helps users create, manage, and modify content on a website without the need for specialised technical or coding knowledge. You will have access to your website through a CMS so you can make changes and updates to your website as and when required.
Will my website be secure?
Yes. Your website will be SSL certified (Secure Sockets Layer) and this link ensures that all data passed between the web server and browsers remain private and integral. People visiting your website will know it's secure as there will be a padlock symbol and the URL will have “https” instead of “http”.
Can I use my own domain name?
All our packages come with a domain name included but if you already have one, you can transfer it across to us for free.
Can you update my website once it's live?
Some of our packages, such as our Premium Package, include a fully managed solution where we can manage on-going updates and edits on your behalf. If you require additional help with updates please be sure to choose a package that offers this service.
Alternatively, you will gain full access to the website via CMS so you can make updates easily yourself. We also provide resources to help support you.
Can I rollover any unused hours from the Fully Managed service?
The hours allocated to our Fully Managed service are reset every month and cannot be rolled over into the next month. This helps us manage the support level we can give to all of our customers.
"The whole process of setting my website up was so easy. I love my new website thank you so much!"
– Ian Reynalds
Let us take the hassle out of getting your website live with our Pay-As-You-Go website packages.
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